Warranty liabilities

We provide a manufacturer’s warranty to all UTactic products. You have 14 calendar days to return a product from the date you purchased it provided that this product has not been used.

Please make sure to check that the product is packaged with all the items to be included and has no defects when you receive it in a delivery service department.

Return Policy

You may exchange or return a product within 14 calendar days of purchase in accordance with the "Law on the Protection of Consumer Rights”. After you return the product purchased from the UTactic online shop, we will offer you a refund. There are a few important things to keep in mind when returning a product:

  • You may return new and unused products without scratches, snags, buffies, holes, etc.
  • A product has UTactic original labels;
  • If package is not broken;
  • If the chosen size does not fit you, we will exchange the product provided that it is in a new condition.

 

If you want to get more details regarding the product exchanging or returning, you can call us at +38 (068) 863 15 70 or email us to [email protected]. The following details are required to process your return or exchange:

  • Order number;
  • The reason for returning or exchanging the product;
  • Your bank account details when returning the product; a product item you want to exchange for when exchanging the previously purchased product.

The product will be returned or exchanged by the original delivery service you have used when purchasing the product.

If the product has a manufacturing defect, all shipping charges are covered by our company (in this case, please set a checkbox “Paid by the recipient” in the delivery service declaration).

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